At The Prime Styles, we want you to love your wallet, bag, jacket or belt. If something isn't quite right, our return and refund process is simple and fair — with a 10-day return window from the date of delivery.
How a return or refund moves, step by step.
Request Raised
Contact us within 10 days.
Review & Approval
We check eligibility.
Item Picked Up
Sent back to our facility.
Quality Check
Item inspected on arrival.
Refund / Exchange
Processed to you.
You can request a return or exchange within 10 days of your order being delivered. Requests raised after this window, unfortunately, cannot be accepted.
To be eligible, your item must be:
- Unused, unwashed and in its original condition
- Complete with original tags, packaging and invoice
- Free of any damage caused after delivery
Items that show signs of use, wear or alteration cannot be accepted for return.
Prefer a different size or colour instead of a refund? Let us know within the 10-day window and we'll arrange an exchange, subject to stock availability.
Once your returned item passes our quality check, your refund is processed to the original payment method, or as store credit if you paid via Cash on Delivery. Refunds are typically reflected within 5-7 business days after approval.
Items marked as final sale, custom or personalised orders, and any product showing visible wear or damage not caused by us, are not eligible for return or refund.
If your order arrives damaged or you've received the wrong item, contact us within the 10-day window with a photo of the product. We'll arrange a free replacement or full refund, no questions asked.
For damaged, defective or wrongly shipped items, return pickup is arranged free of cost. For change-of-mind returns, return shipping charges may apply and will be shared with you before pickup is scheduled.
Fair returns, no hassle. If it's not right, we'll make it right — that's the promise behind every Prime Styles order.
Need to start a return or refund?
The Prime Styles team is a call away.